I have experienced this myself with Lakers playoff tickets a few years ago ... we showed up at the game with the tickets we were sent, and they were tickets to

I have experienced this myself with Lakers playoff tickets a few years ago ... we showed up at the game with the tickets we were sent, and they were tickets to the previous playoff series, a week or so prior. We ran a few blocks from Staples to the stubhub office and they just handed us comparable tickets. It was amazing. One of the nicest and best customer service interactions I have ever had.