Regarding the eternal conflict, it's inevitable but I think it's important to be clear on the value we're delivering and upfront as much as possible on the time

Regarding the eternal conflict, it's inevitable but I think it's important to be clear on the value we're delivering and upfront as much as possible on the time commitment. Perhaps things can be broken down in an agile manner - might be less efficient but we could also charge more. I think it's about balancing risk on both sides and understanding what's comfortable on both sides. I'm not a fan of doing free work to win bids. Would love to see if we can do fixed price if we know most of the variables. Otherwise, I'd stick to time and materials. I'm not a big fan of target utilization rates and am open to exploring alternative ways of measurement. I'd like to explore a model where maybe employees are also part of the profit-sharing pool, where by everyone has a share. My view is that benched employees should be given an opportunity to explore other parts of the business. Perhaps they can get involved in the sales/business development part of things. If it's clear that contracts aren't coming in, then unfortunately, people may have to look elsewhere. But hopefully, they could be incentivized to help generate sales and projects. To keep the lights running, we might sell products to supplement income. Unsure what that could be but perhaps productized service, managed services, industry reports.