I took an Uber just yesterday where the guy showed up way after the estimated time, in a junky car, didn't speak English, and couldn't even follow the maps prom

I took an Uber just yesterday where the guy showed up way after the estimated time, in a junky car, didn't speak English, and couldn't even follow the maps prompts that were coming out of his phone in Chinese. The only difference is on Uber I can give that guy feedback, whereas with cab drivers that's a tedious bureaucratic process that nobody pursues.