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You don't have to automate the parsing of queries to produce leverage here. Every time they answer a query successfully, I would imagine they add that to an int
by seanlinehan 11y ago
You don't have to automate the parsing of queries to produce leverage here. Every time they answer a query successfully, I would imagine they add that to an internal repository of information. So the technology play would be less on the "figure out what they want" front and more on the "deliver exactly what they want" front.
Need an on demand helicopter in NYC? Great, Magic knows just who to call for that because they already did it for Justin Kan. Need to rent the Exploratorium? Great, they can do that too.
For more common requests that fit neatly into other on-demand services offering, they could ostensibly partner directly with those folks and integrate with them. That way, Magic could have their own master dashboard to purchase services with minimal effort.
- rtpg 11y agothat isn't technology though, you just might use technology to keep track of it (wiki/whatever). Maybe that's what paul meant by "technology" but that isn't a Tesla play by any stretch of the imagination.
- ethbro 11y agoShaving 5 or 10s off average handle time with smarter tooling is absolutely technology. In fact, it's probably the most widely used technology on the planet. As someone who works in that space, helping people do similar things with greater accurately and quickness delivers a surprising amount of value... when you're talking about deploying that across 250+ desks. The target isn't to throw technology at 99% of all requests, but to deploy it on the smaller portion of the process it's suited to. The only thing faster than 100% machine is 99% machine + 1% human.
- argonaut 11y agoAn internal logistics dashboard and automation pipeline is absolutely technology, and it's absolutely a competitive advantage.