4 ms·

I had a very similar outcome with Magic after trying really hard to rely on it. One of their suggested usages is to order flowers for someone, so I tried that o

by cdata 11y ago

I had a very similar outcome with Magic after trying really hard to rely on it. One of their suggested usages is to order flowers for someone, so I tried that on two different occasions. The first time around, I asked for flowers, and got a picture of some flowers that they could send to my recipient. I didn't like the flowers in the picture, and so they picked another set of flowers per some feedback from me. The flowers arrived, and the recipient was touched, but my lingering feeling was that I would have spent the same amount of time ordering online, and it would have been easier to find the right kind of flowers if I had done so. The second time I tried to order flowers was a complete disaster. I was ordering them for a special occasion, and Magic had told me they would be delivered within an acceptable time frame. However, the flowers never showed up. I was not notified that they had not showed up - instead I learned that they had not showed up after one of the more embarasing birthday calls of my life. Magic was very nice about it, refunded me and delivered the flowers late for free. The error may not even have been their fault. However, the extra layer of abstraction between me and the flower delivery person in this case seemed to make the whole situation worse. I use a lot of different do-things-for-you services these days. In theory Magic is a service I should be totally hooked on, but these bad experiences killed it for me. What's the point of a service that does everything for you if it makes things more complicated or harder to get done?

deleted 11y ago
[deleted]
cmikec 11y ago
Thanks for bringing this up. I've addressed similar comments elsewhere in this thread so I'll try not to repeat myself much. - We really feel terrible that some early Magic users had a less-than-magical experience after our initial, spontaneous launch. I'm really sorry about that. I'm glad that you got your refund. If you're interested, reach out to us and we can probably track down exactly what happened and what broke down in the chain of operations. - This is part of the reason that we created Magic+. We wanted to be able to hold a very high bar for top-tier service and guarantee that you would have it at all times, no matter what. - We'd love for you to give Magic+ a try and compare it to your experiences with Magic. I'm highly confident that you will feel a major difference, however I understand if you don't feel inclined to do so after your past experience.
- allanmacgregor 11y ago
  > - This is part of the reason that we created Magic+. We wanted to be able to hold a very high bar for top-tier service and guarantee that you would have it at all times, no matter what. This is really not addressing the issue in my opinion, it would go a long way if you offered more details on what steps has been taken to improve the service, the process, the monitoring and the reliability of the service. Saying "Well we know we dropped the ball so we are going to make it more expensive in hopes less people use it is really not an strategy that inspires confidence"
- spyder 11y ago
  This doesn't sound right: You are suggesting to use your more expensive service when even your basic service wasn't working well for him. Why aren't you saying him to try the basic Magic service again, is it because it's still not "fixed"?
nl 11y ago
If it's any consolation, I once had a flower company deliver an empty box to someone's office. That was pretty embarrassing!
- 72deluxe 11y ago
  Perhaps there is scope for a sitcom involving rubbish companies and startups? That sounds pretty funny: "For you, with love!" (empty box)
- TeMPOraL 11y ago
  That's the problem with depending on companies like that. There's zero accountability, you can do absolutely NIL to hurt them, but if they fuck up, it can do big damage to your affairs. I had a flower shop almost fail on the delivery - we agreed on the flowers, date and place, and then... they forgot. They simply forgot about the delivery. Luckily I called them in time and they managed to get their shit together and deliver the bouquet literally minutes before I was about to suffer a big embarrassment if the flowers were not there.
jbhatab 11y ago
What do you like most now then?
ThinkBeat 11y ago
I think given the Magic business model that they are responsible if the flowers dont show up. That is the deal right? Pay us and we take care of it. Not Pay us and make sure it gets done yourself.

by cdata 11y ago

deleted 11y ago

[deleted]

cmikec 11y ago

Thanks for bringing this up. I've addressed similar comments elsewhere in this thread so I'll try not to repeat myself much. - We really feel terrible that some early Magic users had a less-than-magical experience after our initial, spontaneous launch. I'm really sorry about that. I'm glad that you got your refund. If you're interested, reach out to us and we can probably track down exactly what happened and what broke down in the chain of operations. - This is part of the reason that we created Magic+. We wanted to be able to hold a very high bar for top-tier service and guarantee that you would have it at all times, no matter what. - We'd love for you to give Magic+ a try and compare it to your experiences with Magic. I'm highly confident that you will feel a major difference, however I understand if you don't feel inclined to do so after your past experience.

allanmacgregor 11y ago
> - This is part of the reason that we created Magic+. We wanted to be able to hold a very high bar for top-tier service and guarantee that you would have it at all times, no matter what. This is really not addressing the issue in my opinion, it would go a long way if you offered more details on what steps has been taken to improve the service, the process, the monitoring and the reliability of the service. Saying "Well we know we dropped the ball so we are going to make it more expensive in hopes less people use it is really not an strategy that inspires confidence"
spyder 11y ago
This doesn't sound right: You are suggesting to use your more expensive service when even your basic service wasn't working well for him. Why aren't you saying him to try the basic Magic service again, is it because it's still not "fixed"?

nl 11y ago

If it's any consolation, I once had a flower company deliver an empty box to someone's office. That was pretty embarrassing!

72deluxe 11y ago
Perhaps there is scope for a sitcom involving rubbish companies and startups? That sounds pretty funny: "For you, with love!" (empty box)
TeMPOraL 11y ago
That's the problem with depending on companies like that. There's zero accountability, you can do absolutely NIL to hurt them, but if they fuck up, it can do big damage to your affairs. I had a flower shop almost fail on the delivery - we agreed on the flowers, date and place, and then... they forgot. They simply forgot about the delivery. Luckily I called them in time and they managed to get their shit together and deliver the bouquet literally minutes before I was about to suffer a big embarrassment if the flowers were not there.

jbhatab 11y ago

What do you like most now then?

ThinkBeat 11y ago

I think given the Magic business model that they are responsible if the flowers dont show up. That is the deal right? Pay us and we take care of it. Not Pay us and make sure it gets done yourself.