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I had the same problem last April, and had a surprisingly difficult time finding any more info about it. All Dell forum threads say that they know nothing abou

I had the same problem last April, and had a surprisingly difficult time finding any more info about it. All Dell forum threads say that they know nothing about it and refer you to the FTC site. The really disturbing part was they used my mobile number, which had been spam-free until the Dell issue. I posted about my experience here, with the hopes that others in my cohort would benefit from it, but the thread is still quiet: http://forum.notebookreview.com/threads/scam-calls-from-dell-reps.773149/#post-9988974 http://forum.notebookreview.com/threads/scam-calls-from-dell... Summary of my battle: Keept them on the phone as long as possible, asked stupid questions, and tried to piss them off as much as humanly possible - I managed to get a "find a pen, remove the cap and stick it up your ass" after 2 hours on the phone with them. I kept them on the phone while my 4mb download took 45mins.

davismwfl 11y ago
Just read your description, it is nearly identical to what they were trying to get my son to do. They wanted remote access and telling him that his computer was attacking other people and their "monitoring" caught it. Really was an elaborate explanation when I heard it, but so insane to anyone that knows how this all works. But to a 17 yr old it seemed reasonable, even plausible especially with the quick talking, pushy nature of these guys. That was until I got my son to stop and think about it for a minute, then he saw the stupidity in what they were saying. It was a great lesson for him, and while I had sworn off Dell quite a long time ago, this made him now say no thanks to Dell. His new laptop is a Toshiba, not that they or any company is immune, but the fact Dell won't even publicly address it and help to protect their customers to me is really the sign of a bad corporation. He even convinced 3 of the kids in his high school that were buying new laptops to avoid Dell, so hopefully people keep spreading the word and it starts affecting Dell in the only place they will apparently listen.
- prplhaz4 11y ago
  It's good that you managed to intervene - I know a lot of Dell owners that are not well equipped to handle these sorts of calls. Hopefully the worst that comes of it is a small fee. At least it is good to see word getting out - that is likely the first step to any reasonable resolution.

davismwfl 11y ago

Just read your description, it is nearly identical to what they were trying to get my son to do. They wanted remote access and telling him that his computer was attacking other people and their "monitoring" caught it. Really was an elaborate explanation when I heard it, but so insane to anyone that knows how this all works. But to a 17 yr old it seemed reasonable, even plausible especially with the quick talking, pushy nature of these guys. That was until I got my son to stop and think about it for a minute, then he saw the stupidity in what they were saying. It was a great lesson for him, and while I had sworn off Dell quite a long time ago, this made him now say no thanks to Dell. His new laptop is a Toshiba, not that they or any company is immune, but the fact Dell won't even publicly address it and help to protect their customers to me is really the sign of a bad corporation. He even convinced 3 of the kids in his high school that were buying new laptops to avoid Dell, so hopefully people keep spreading the word and it starts affecting Dell in the only place they will apparently listen.

prplhaz4 11y ago
It's good that you managed to intervene - I know a lot of Dell owners that are not well equipped to handle these sorts of calls. Hopefully the worst that comes of it is a small fee. At least it is good to see word getting out - that is likely the first step to any reasonable resolution.