I work with a team in India. I can assure you the Dell tech reps log into Dell's system and are not hacking via the website. This is an inside job and there a

I work with a team in India. I can assure you the Dell tech reps log into Dell's system and are not hacking via the website. This is an inside job and there are no simple ways around it. Cost benefit analysis shows Dell they can allow you to get ripped off. They are still are selling computers and saving tons of money offshoring. They have no reason to correct this problem. Glad I build my own PC's at home.