Yeah, I discussed that incident as well. They are quite quiet about their security efforts for obvious reasons (you don't want to give criminals hints on how to

Yeah, I discussed that incident as well. They are quite quiet about their security efforts for obvious reasons (you don't want to give criminals hints on how to get away with it) but beyond the obvious dissuasive factor of drivers' identities being known, and bad characters being weeded out quickly by the rating, they were looking into things like comparing path taken by the car with the path it should be taking, flagging up rides to be reviewed and rapidly sent help if necessary. It's a massive step up from what was available with taxis before. I remember when I worked in Mumbai, getting ripped off systematically until my co-workers helped me find "Meru Cool Cabs" which were always on time, professional and charging my non-Hindi speaking, non-Indian looking self by the meter. That, and trying to haggle on a fare with autorickshaws (resulting in 1 in 20 agreeing - the rest wanted 10x) to go home from the Big Bazaar in Vikhroli, and wondering if the shortest path REALLY has to go through that slum. Wish there had been Uber back then.