I've had to take action on behalf of an organization when a complaint was made about a volunteer bothering others. While I felt I had a pretty good understandi

I've had to take action on behalf of an organization when a complaint was made about a volunteer bothering others. While I felt I had a pretty good understanding of the events after talking with both parties, and even though the situation seemed to be a large misunderstanding (missed signals), I was compelled to take action and remove the volunteer without warning in order to maintain a safe environment for everyone. The person with the complaint needs to see and trust that it is a safe place and that action is taken. If trust erodes in the organization, you'll end up losing a lot more than just the person you let go.