https://hbr.org/2013/11/emotional-agility https://hbr.org/2013/11/emotional-agility I found this reference quoted in the OA interesting, but the Harvard Busine

https://hbr.org/2013/11/emotional-agility https://hbr.org/2013/11/emotional-agility I found this reference quoted in the OA interesting, but the Harvard Business Review Web page certainly is noisy especially in contrast to the OA's relatively calm presentation. Quote from OA "Having been in an executive role for nearly 13 years now, I’ve learned the hard way (many times…) how dangerous it can be to “leak” your immediate emotions." I think this is fairly standard practice for most senior managers. I'm actually impressed with the ability some of the managers I work with/to can actually 'frame shift' into the concerns of others without appearing dismissive.