What an amazing article! A few specific parts caught my attention: "Human beings are good at turning whatever they’re dealing with at the moment into the Most

What an amazing article! A few specific parts caught my attention: "Human beings are good at turning whatever they’re dealing with at the moment into the Most Important Thing of All time. When dealing with a relatively minor client problem, our bodies can experience the same symptoms of stress as, say, a refugee trying to escape from a war-torn country" and "After all, your immediate emotion isn’t always the same as how you’ll feel after you have some time to think about it. However, it certainly has the potential to mess things up before you come around to that longer-term perspective." I have felt this countless time, both as a client and a designer. As a client, I often didn't give enough time for a designer to iterate (which designers naturally do) and complained immediately, thus ruining the guy's peace of mind. As a designer, my first impulse is to take criticism personally and to get defensive. After I've let some time pass, I can usually understand where the client is coming from, and then see the shortcomings of the earlier design. The author also made an interesting observation about how venting your frustration might make you more frustrated. This somehow seems related to the finding of psychologists that "you can't punch your way out of anger"[1] [1] https://www.psychologytoday.com/blog/ulterior-motives/200909/you-cant-punch-your-way-out-anger https://www.psychologytoday.com/blog/ulterior-motives/200909...