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I think the best way is to have a specification coming from the customer indicating their needs and expectation. Any feature that's not mentioned in the documen

by jister 17y ago

I think the best way is to have a specification coming from the customer indicating their needs and expectation. Any feature that's not mentioned in the document cannot be considered a "bug". Based from this specification, testers/QA can not write their test cases.

nostrademons 17y ago
You will never get that specification. Most people don't know what they need until you show it to them. Specification-driven development is a great way to write software that gets you paid, gets some purchasing manager a bonus, and yet pisses off every end user who comes in contact with it.