Why do you not have a disaster recovery plan that allows you to restore services to your customers in case of outage or other emergency? I'm asking sincerely.

Why do you not have a disaster recovery plan that allows you to restore services to your customers in case of outage or other emergency? I'm asking sincerely. I wouldn't be able to sleep at night if I had a SaaS product with thousands of customers and no way to restore service if my primary provider went down for an extended period of time.