And in a related point, they refused to take the loan off of my account until I went to the apple store and had the manager swear to them that I had paid in ful

And in a related point, they refused to take the loan off of my account until I went to the apple store and had the manager swear to them that I had paid in full (even though it's not possible to buy an iphone on 'loan' though apple/tmobile). When the apple rep who was helping asked the tmobile rep how it was even possible for this to happen, the tmobile guy told him 'we won't tell you how this happened' - didn't sound like an 'honest mistake' to me.