I'm glad you're so lucky; in the past 10 years I've made many returns solely due to product defects. Recently I had a door knob that wouldn't install and a pri

I'm glad you're so lucky; in the past 10 years I've made many returns solely due to product defects. Recently I had a door knob that wouldn't install and a printer that tripped the circuit breaker when it warmed up. Sometimes you can exchange but then you run the risk that the next item will be equally defective.