It's not black and white like you think. I used to work as an outside sales rep. Experienced people know that shit breaks in real life. They care more about how

It's not black and white like you think. I used to work as an outside sales rep. Experienced people know that shit breaks in real life. They care more about how you deal with failure. I've actually heard rumors of companies purposefully fucking up little things with new customers in order to take the opportunity to demonstrate how good their customer service is when they fix the mistake. Because vendors are pretty equivalent when things go right, but they differentiate themselves by how they handle it when things go wrong, and that earns loyalty.