3 ms·

What is a good metric? My take: a good metric is one that is correlated with customer happiness and can't be gamed by engineers.

• deleted 11y ago
  [deleted]
• kyllo 11y ago
  No such thing. You can game any metric.
  • malka 11y ago
    Only if you know that such a metric exists
    • kyllo 11y ago
      That's the whole point of the parent article. People are really good at figuring out what the real metrics are (even when management says otherwise), by simply observing what gets rewarded and what doesn't.