5 ms·

I can't believe people are criticising Linode: 1 - Attack mitigation was mostly successful. As I thought and they have confirmed, the attack vectors evolved co

I can't believe people are criticising Linode: 1 - Attack mitigation was mostly successful. As I thought and they have confirmed, the attack vectors evolved continuously. 2 - They had to deal with this over Xmas. Anyone familiar with such a job knows what this means in terms of human resources, knowledge distribution, organization of technical response and communication with 3rd parties. 3 - Linode is not Nagios. If you don't monitor your own infrastructure don't expect Linode to SMS you because your site might be down. Linode resources were focused on fighting the DDoS, as they should, and provided regular updates through their status site, as is expected. Everything else is nice-to-have, but no a must-have. 4 - In line with what others said, I had 7 hours downtime in my London VPS. That is an uptime of 96% in the last 7 days. Considering restless DDoS ongoing over holidays, I'd say that is pretty good. I'm sorry, but what happens to Linode sucks, but it is an eventuality anyone with assets depending on this service should have counted with, because it can happen everywhere. Cannot blame Linode if your HA strategy does not exist, or you never thought of a way to gracefully fail over to a second provider if your business depends on >96% availability.

scurvy 11y ago
1) They were caught with their pants down. Their DDoS playbook was probably either outdated or not full fleshed out. This is somewhat excusable if you're a content provider. It's not excusable if you're the cloud/colo/datacenter provider. This is literally your raison d'etre. Cue the "you had one job" memes. 2) Netops people don't get Christmas off (1). Our teams are working all year, all day, every day. Netops isn't HR or marketing. It's not super difficult to arrange a conference call with your transit providers, DDoS mitigators, etc. This is old hat to them. 3) Completely agree. 4) The downtime was a lot worse if you had multiple instances in more datacenters. Or put another way, the bigger the Linode customer you were, the worse it was. (1) I've had a router die every Christmas or New Years for the past 6 years. Never had one die outside those windows. They must angry at me for what I've put them through.

scurvy 11y ago

1) They were caught with their pants down. Their DDoS playbook was probably either outdated or not full fleshed out. This is somewhat excusable if you're a content provider. It's not excusable if you're the cloud/colo/datacenter provider. This is literally your raison d'etre. Cue the "you had one job" memes. 2) Netops people don't get Christmas off (1). Our teams are working all year, all day, every day. Netops isn't HR or marketing. It's not super difficult to arrange a conference call with your transit providers, DDoS mitigators, etc. This is old hat to them. 3) Completely agree. 4) The downtime was a lot worse if you had multiple instances in more datacenters. Or put another way, the bigger the Linode customer you were, the worse it was. (1) I've had a router die every Christmas or New Years for the past 6 years. Never had one die outside those windows. They must angry at me for what I've put them through.