That being said, I love Linode, and will not use any other primary provider for my servers. They have been dead stable the past years before this happened, and

That being said, I love Linode, and will not use any other primary provider for my servers. They have been dead stable the past years before this happened, and never had any bottlenecks (e.g. overselling servers like other providers). And I feel sorry for the network engineers trying their best to fix this. The missing information is a Linode Customer Relations issue, not the engineer's. Happy new year to everyone. And looking forward to a great 2016 at Linode.