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(Tedious disclaimer: not speaking for anybody else, my opinion only, etc. I'm an SRE at Google.) > It's a pity there's no way to report bugs like this to Googl

(Tedious disclaimer: not speaking for anybody else, my opinion only, etc. I'm an SRE at Google.) > It's a pity there's no way to report bugs like this to Google. This is a popular myth. General instructions are here: https://www.google.com/tools/feedback/intl/en/ https://www.google.com/tools/feedback/intl/en/ In this particular case, it's an android app, so what you do is tap on the hamburger menu, hit "help and feedback", then "send feedback".

edent 11y ago
Having reported many bugs this way - I don't think I've ever had a response, let alone seen anything fixed. Looking at Android (OS) issues - https://code.google.com/p/android/issues/list?can=2&q=&sort=-stars+-opened&colspec=ID%20Status%20Priority%20Owner%20Summary%20Stars%20Reporter%20Opened https://code.google.com/p/android/issues/list?can=2&q=&sort=... - it's clear that the majority of bugs are ignored. Even when they're well described and affect multiple users / devices.
- asuffield 11y ago
  We do not routinely release information about what happens to bugs, so you should not expect a response. I've certainly seen bugs reported on these channels be fixed. I cannot release any statistics. > Looking at Android (OS) issues - https://code.google.com/p/android/issues/list?can=2&q=&sort=.. https://code.google.com/p/android/issues/list?can=2&q=&sort=.... - it's clear that the majority of bugs are ignored. A quick glance at that page appears to disprove this claim. If you flip it to display "all issues", there are 206689 bugs in that tracker at the moment, of which 44583 are open. That tells you that 79% of all bugs filed have been closed - so, at least 79% of bugs were not ignored. Note that this tracker is for the operating system only, and does not include any of the Google apps that the feedback system covers.
  - edent 11y ago
    > We do not routinely release information about what happens to bugs, so you should not expect a response. Which goes back to my original point about customer trust. If you know I've reported a bug, why would you deliberately not tell me that it has been fixed? > so, at least 79% of bugs were not ignored Well, take a look at some of the ones which have been closed - https://www.reddit.com/r/androiddev/comments/2on1fe/google_closed_11889_android_bugs_last_48_hours/ https://www.reddit.com/r/androiddev/comments/2on1fe/google_c... and https://news.ycombinator.com/item?id=8803118 https://news.ycombinator.com/item?id=8803118 I know a good many people who work in Google - they're all smart and dedicated. But there's something about the corporate culture which imposes a "don't listen to external feedback" mindset. It's your OS and they're your apps - you can do what you like with them. But don't be surprised when users stop trusting you to listen to their concerns.
    - Eyas 11y ago
      > If you know I've reported a bug, why would you deliberately not tell me that it has been fixed? Sounds like a typical fallacy of end-users looking at software. Assuming that the developer deliberately is denying you a feature, rather than having simply not spent the engineering time to make it possible. In this case, for instance, it could be that the pipeline to get from external feedback channels to Google's internal bug-trackers very one-way and its hard to go back. Or, there's a disconnect between when the fix ships and when the ticket is closed, and keeping track of the entire chain of data requires some work. Or, there's no easy distinguishing features on bugs that came externally to make them easily identifiable once fixed. Or, there's no process yet for an automated response that says the bug is fixed (should it provide more detail). Etc.
      - edent 11y ago
        Hence, my first comment. > I get that filtering and testing millions of random bug reports from all corners of the Internet is hard - but it's a problem which Google desperately needs to solve if it wants to retain the trust of its users.
    - pygy_ 11y ago
      > > We do not routinely release information about what happens to bugs, so you should not expect a response. > Which goes back to my original point about customer trust. If you know I've reported a bug, why would you deliberately not tell me that it has been fixed? Another example of http://danluu.com/wat/ http://danluu.com/wat/ (discussion:https://news.ycombinator.com/item?id=10811822 https://news.ycombinator.com/item?id=10811822).
    - deleted 11y ago
      [deleted]
  - psykovsky 11y ago
    And of those 79% how many were closed without ever being fixed?
- ikeboy 11y ago
  I've reported chrome bugs that were fixed in the next version. I once reported a bug in arc welder and got a response when it was fixed.

edent 11y ago

Having reported many bugs this way - I don't think I've ever had a response, let alone seen anything fixed. Looking at Android (OS) issues - https://code.google.com/p/android/issues/list?can=2&q=&sort=-stars+-opened&colspec=ID%20Status%20Priority%20Owner%20Summary%20Stars%20Reporter%20Opened https://code.google.com/p/android/issues/list?can=2&q=&sort=... - it's clear that the majority of bugs are ignored. Even when they're well described and affect multiple users / devices.

asuffield 11y ago
We do not routinely release information about what happens to bugs, so you should not expect a response. I've certainly seen bugs reported on these channels be fixed. I cannot release any statistics. > Looking at Android (OS) issues - https://code.google.com/p/android/issues/list?can=2&q=&sort=.. https://code.google.com/p/android/issues/list?can=2&q=&sort=.... - it's clear that the majority of bugs are ignored. A quick glance at that page appears to disprove this claim. If you flip it to display "all issues", there are 206689 bugs in that tracker at the moment, of which 44583 are open. That tells you that 79% of all bugs filed have been closed - so, at least 79% of bugs were not ignored. Note that this tracker is for the operating system only, and does not include any of the Google apps that the feedback system covers.
- edent 11y ago
  > We do not routinely release information about what happens to bugs, so you should not expect a response. Which goes back to my original point about customer trust. If you know I've reported a bug, why would you deliberately not tell me that it has been fixed? > so, at least 79% of bugs were not ignored Well, take a look at some of the ones which have been closed - https://www.reddit.com/r/androiddev/comments/2on1fe/google_closed_11889_android_bugs_last_48_hours/ https://www.reddit.com/r/androiddev/comments/2on1fe/google_c... and https://news.ycombinator.com/item?id=8803118 https://news.ycombinator.com/item?id=8803118 I know a good many people who work in Google - they're all smart and dedicated. But there's something about the corporate culture which imposes a "don't listen to external feedback" mindset. It's your OS and they're your apps - you can do what you like with them. But don't be surprised when users stop trusting you to listen to their concerns.
  - Eyas 11y ago
    > If you know I've reported a bug, why would you deliberately not tell me that it has been fixed? Sounds like a typical fallacy of end-users looking at software. Assuming that the developer deliberately is denying you a feature, rather than having simply not spent the engineering time to make it possible. In this case, for instance, it could be that the pipeline to get from external feedback channels to Google's internal bug-trackers very one-way and its hard to go back. Or, there's a disconnect between when the fix ships and when the ticket is closed, and keeping track of the entire chain of data requires some work. Or, there's no easy distinguishing features on bugs that came externally to make them easily identifiable once fixed. Or, there's no process yet for an automated response that says the bug is fixed (should it provide more detail). Etc.
    - edent 11y ago
      Hence, my first comment. > I get that filtering and testing millions of random bug reports from all corners of the Internet is hard - but it's a problem which Google desperately needs to solve if it wants to retain the trust of its users.
  - pygy_ 11y ago
    > > We do not routinely release information about what happens to bugs, so you should not expect a response. > Which goes back to my original point about customer trust. If you know I've reported a bug, why would you deliberately not tell me that it has been fixed? Another example of http://danluu.com/wat/ http://danluu.com/wat/ (discussion:https://news.ycombinator.com/item?id=10811822 https://news.ycombinator.com/item?id=10811822).
  - deleted 11y ago
    [deleted]
- psykovsky 11y ago
  And of those 79% how many were closed without ever being fixed?
ikeboy 11y ago
I've reported chrome bugs that were fixed in the next version. I once reported a bug in arc welder and got a response when it was fixed.