3 ms·

Exactly the problem. When you make failure unacceptable, people will stil fail anyway, they will just try their damndest to hide it. If you punish people for gi

• paulddraper 11y ago
  There is probably some truth there, but I think you are missing reality. Next time you try to make a sale, express how reluctant you and your coworkers are to recommend the product to their friends.
  • kyllo 11y ago
    It's not black and white like you think. I used to work as an outside sales rep. Experienced people know that shit breaks in real life. They care more about how you deal with failure. I've actually heard rumors of companies purposefully fucking up little things with new customers in order to take the opportunity to demonstrate how good their customer service is when they fix the mistake. Because vendors are pretty equivalent when things go right, but they differentiate themselves by how they handle it when things go wrong, and that earns loyalty.