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No one is saying she should compound her failures. I'm saying she should either be willing to do what it takes to fix them or she should step aside for someone
by yummyfajitas 11y ago
No one is saying she should compound her failures. I'm saying she should either be willing to do what it takes to fix them or she should step aside for someone who is willing.
The idea of screwing customers "by default" is exactly what she advocates doing. By default services will break and she is giving herself permission to leave them broken.
- cjcenizal 11y agoI think I understand what you're saying, but I think you're drawing the wrong conclusion here. You just stated that services break by default. I think that's what the author is stating, too. Services break. People make mistakes. Failures happen. By accepting screw-ups we arm ourselves with a mindset that's focused on moving forward, instead of beating ourselves up over what's already occurred.