OK, I think there are some unspsoken givens that I need to spell out to make my point clearer. Typically people resolve the issues that directly cause them pai

OK, I think there are some unspsoken givens that I need to spell out to make my point clearer. Typically people resolve the issues that directly cause them pain pretty quickly if it is in their control. Further "control" requires understanding how the levers a party influences impact the obstacles that cause the pain. WTF level issues typically occur when the above conditions aren't met, usually that means the 'pain' doesn't impact the party that has the control to end the pain. next most common is the party that has the control doesn't understand how its levers affect its obstacles. just fixing what they can is not going to resolve WTF level issues...