Part of the extreme difficulty in defining a mental model for an organization is that organizations are necessarily complex systems. You're exactly right. Rega

Part of the extreme difficulty in defining a mental model for an organization is that organizations are necessarily complex systems. You're exactly right. Regarding people problems, my one note is that we are all more alike than we seem, and you eventually start to see the same classes of problems everywhere. This is why an understanding of psychology and behavior is so critical.