Hey Busterarm, David here from WPE. Are you using our HA solution (Geographic redundancy)? Did that fail? If so, did you open a ticket with support & inquir

Hey Busterarm, David here from WPE. Are you using our HA solution (Geographic redundancy)? Did that fail? If so, did you open a ticket with support & inquire about an SLA credit? Keep in mind we have many levels of redundancy with all of our plans, but not every plan includes Geo redundancy. Very few sites anywhere truly use hot/hot geo redundancy because of the complexity of database syncing and the expense of duplicating server environments in different data centers. In a DDoS attack (which can happen at any data center, backbone provider, etc.) or any other data center wide outage, the only work around is Geo redundancy. Many hosts have different infrastructure providers and offsite redundancy (e.g. all of our customers enjoy offsite backups), which can allow you to recover your site even if the data center burns down, but don't necessarily provide a true hot/hot level of redundancy. A true hot/hot configuration requires hardware in multiple locations, live database syncing, and geo load balancing. While some of our customers do purchase geo redundancy, it isn't a default part of every account. Again, if you're an HA customer and that failed, please open a ticket. If you have questions on Geo redundancy, you can ask about it in that ticket as well. If you do move hosts, remember any host can be the victim of a DDoS attack and unless you have true hot/hot or hot/warm geo redundancy with your account, you could still be susceptible to data center wide outages like large-scale DDoS attacks. -D