+Lots to wanting to help heavy contributors first. While there are a lot of "hey free software" people who don't contribute back, I love those non-contributor

+Lots to wanting to help heavy contributors first. While there are a lot of "hey free software" people who don't contribute back, I love those non-contributor companies when they pay actual money for something. My experience is those are usually very reasonable with time-table on fixes and understanding, and the business relationship adds value. Maybe this is more about the maturity level of the company you are likely to be working with, I don't know. If someone is however just a user, though, often they feel obligated to get infinite value rather than just the value they are paying :)