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In SAS model w/ no voip, a call needs to be made from call center to SAS system that manages call. They both need one to connect customer to call center and ano
by ec109685 11y ago
In SAS model w/ no voip, a call needs to be made from call center to SAS system that manages call. They both need one to connect customer to call center and another call center software to agent.
- hackaflocka 11y agoDoes this sound logical to you though? In 2009? You're saying that the software wasn't available online? The call center had to make a "call" to the SAS system? Could be true but sounds bizarre.