Thanks for the links, I'm reading them now. I appreciate the informative correction to my previous post. I confess I must have misread his points because many

Thanks for the links, I'm reading them now. I appreciate the informative correction to my previous post. I confess I must have misread his points because many of the stories are about criminal interrogations (although there are plenty of business stories too). I just bought his other book Louder Than Words and I will be reading that looking for the charm/rapport aspect instead of "breaking".