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"Because a SaaS call center product has to have three phone connections ongoing per each call center agent (versus the traditional two in an on-premise model)"
by hackaflocka 11y ago
"Because a SaaS call center product has to have three phone connections ongoing per each call center agent (versus the traditional two in an on-premise model)"
Can someone please clarify why 3 and 2 connections are needed in each case?
- ec109685 11y agoIn SAS model w/ no voip, a call needs to be made from call center to SAS system that manages call. They both need one to connect customer to call center and another call center software to agent.
- hackaflocka 11y agoDoes this sound logical to you though? In 2009? You're saying that the software wasn't available online? The call center had to make a "call" to the SAS system? Could be true but sounds bizarre.