Anecdotal story from a different online retailer (soap.com) - sent photo showing that the cat litter they shipped had broken open a little bit. No real damage

Anecdotal story from a different online retailer (soap.com) - sent photo showing that the cat litter they shipped had broken open a little bit. No real damage done as it was still totally usable; thought I would let them know to help improve shipping methods. Within a few minutes a rep emailed with a personal story about how they had a cat too and would have been bummed about that too and then issued a refund. I like that story and haven't really had a time to share before now :)