What good are those happy employees if Jet can't provide good service for customers? I wanted to try Jet, so I bought a monitor expecting 2 - 5 day delivery. 2

What good are those happy employees if Jet can't provide good service for customers? I wanted to try Jet, so I bought a monitor expecting 2 - 5 day delivery. 2 days after I placed the order, I got notification that the order had shipped.... but Fedex didn't actually scan the package until the end of the day after that. Then I discovered that it was sent as "Direct Signature Required", which means it has to be signed by me, not by a neighbor and not just signing a door tag, I had to be home to sign for it. I contacted Jet to see if they could redirect it to my office, or remove the signature requirement, but they couldn't do anything since it was shipped by a partner. Since I didn't want to wait another 5 days until a delivery attempt so I could pay Fedex to redirect it to my office, I placed an order from Amazon for the same monitor. 3 hours after I placed the order, Amazon sent a shipment confirmation, and 2 days later, the monitor was on my front porch, no signature required (for $7.99 they would have have it there the next day) Fedex ended up delivering the monitor on a Saturday, 9 days after I placed the order (7 business days for their "2 - 5 day shipping"). I processed a return online (which was relatively easy and painless), and 2 weeks later I had a refund -- Amazon does returns better -- when I do Amazon returns, they credit me as soon as UPS has the package. Jet has a long way to go before they can declare themselves an Amazon killer.