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One would hope so but the evidence (CDs showing up in the mail) didn't tend to support that assumption. In addition, this was nearly 20 years ago so the technol
by jlgaddis 11y ago
One would hope so but the evidence (CDs showing up in the mail) didn't tend to support that assumption. In addition, this was nearly 20 years ago so the technology wasn't as great as it is today. If memory serves, our interface was a DOS-based application with our PCs networked using Netware, if that says anything.
- mixmastamyk 11y agoThat technology was fine, the policy and culture is what mattered. Likely people were making sales targets and bonuses and looked the other way at "fraud" that aligned with that goal.
- deleted 11y ago[deleted]
- hakutsuru 11y agoWhile this may have been so at some time, while I was at the company (1998-2010), it is categorically false. Fraud detection became an important kpi, and sophisticated tools were used to minimize it. The company was shopped and acquired several times, due diligence for the business model would not allow outright fraud like this to survive. I appreciate the cynicism though. Another example of manual processing done on the warehouse side was manually entering in pricing from the print catalogs, to honor pricing mistakes. Such mistakes cost the company millions of dollars, but I eliminated them by automating print segment pricing (via 4D, AppleScript and Em Software plugins). An important element of the business which might not be appreciated is that members were segmented, so each cycle several versions of the "monthly" catalog were created, with pricing tailored to the segment ("in commit", "out of commit", etc).