15 ms·

So I was on Glassdoor just yesterday and saw a little note "Your trust is our top concern, so companies can't alter or remove reviews." Is that just a flat out

by jere 11y ago

So I was on Glassdoor just yesterday and saw a little note "Your trust is our top concern, so companies can't alter or remove reviews." Is that just a flat out lie?

in_cahoots 11y ago
It's not a lie but it's not necessarily the whole truth. Companies can't alter reviews, but Glassdoor definitely can and does. We just don't know what criteria they use.
- randycupertino 11y ago
  Glassdoor seems like it has the same business model as yelp- "Buy our advertising and we will make your good rankings rank higher and your worse reviews be filtered or lower." Maybe not outright extortion but certainly not what they claim of being a truly independent forum.
  - eli 11y ago
    That allegation against yelp has never been proven. I'd be surprised if either yelp or glass door is outright deleting reviews for money.
    - rasz_pl 11y ago
      What would you consider a proof? does a a sales rep asking her friends to post fake negative reviews count? https://www.youtube.com/watch?v=C67Lh4LE5LY https://www.youtube.com/watch?v=C67Lh4LE5LY
      - eli 11y ago
        The fact that they need to have friends post fake reviews suggests to me that this is not sanctioned activity or a systematic fraud. An environment where salespeople feel they can do stuff like that is a problem, but no, it is not proof that "yelp deleted bad reviews for money"
    - xorcist 11y ago
      True not not, Yelp certainly wants you to believe it helps to buy from them. It's how they make money. It doesn't need to be written in the contract to work.
    - devonkim 11y ago
      I was looking for chimney sweeps in the DC area and found one of the top-rated chimney sweeps on Yelp on about page 4 or 5 after the 2 and 1.5 star rated companies. The companies on the first page were all those that paid Yelp. I talked to the owner of the company that I hired and he said that Yelp wanted him to pay $300+ / mo to get his placement on the search pages higher and he said he didn't want to because he was so busy from so much work he didn't need any more visibility (he ran and operated it with maybe one or two other assistants). For a lot of companies, this could be viewed as extortion to hide well-rated companies so far down the list that most users wouldn't look to go there. Yelp definitely hides a lot of reviews that are completely legitimate supposedly due to their review validity system filtering them, but in a lot of cases I've seen the only crime these disenfranchised reviewers had was that they didn't want to go make a full-blown Yelp profile with pictures and everything to make really serious, very well described complaints. This artificially inflates review relevancy ratings for companies that have Yelp reviewers that skew towards younger demographics. There's a ton of stores where I live that are frequented primarily by 50+ year olds but they have almost zero Yelp presence since nobody operating or visiting the store are much into technology / social media enough to care.
- snowmaker 11y ago
  I know companies that have tried to get their reviews removed or edited, and offered considerable bribes for it. All have been turned down. My impression is that Glassdoor does uphold their stated policy. It's possible that their bribes were not high enough, or not presented to the right people, but at the least, it is not easy to get a review removed.
deleted 11y ago
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xkcd-sucks 11y ago
No- but glassdoor can remove reviews on companies' behalf :)

by jere 11y ago

So I was on Glassdoor just yesterday and saw a little note "Your trust is our top concern, so companies can't alter or remove reviews." Is that just a flat out lie?

in_cahoots 11y ago

It's not a lie but it's not necessarily the whole truth. Companies can't alter reviews, but Glassdoor definitely can and does. We just don't know what criteria they use.

randycupertino 11y ago
Glassdoor seems like it has the same business model as yelp- "Buy our advertising and we will make your good rankings rank higher and your worse reviews be filtered or lower." Maybe not outright extortion but certainly not what they claim of being a truly independent forum.
- eli 11y ago
  That allegation against yelp has never been proven. I'd be surprised if either yelp or glass door is outright deleting reviews for money.
  - rasz_pl 11y ago
    What would you consider a proof? does a a sales rep asking her friends to post fake negative reviews count? https://www.youtube.com/watch?v=C67Lh4LE5LY https://www.youtube.com/watch?v=C67Lh4LE5LY
    - eli 11y ago
      The fact that they need to have friends post fake reviews suggests to me that this is not sanctioned activity or a systematic fraud. An environment where salespeople feel they can do stuff like that is a problem, but no, it is not proof that "yelp deleted bad reviews for money"
  - xorcist 11y ago
    True not not, Yelp certainly wants you to believe it helps to buy from them. It's how they make money. It doesn't need to be written in the contract to work.
  - devonkim 11y ago
    I was looking for chimney sweeps in the DC area and found one of the top-rated chimney sweeps on Yelp on about page 4 or 5 after the 2 and 1.5 star rated companies. The companies on the first page were all those that paid Yelp. I talked to the owner of the company that I hired and he said that Yelp wanted him to pay $300+ / mo to get his placement on the search pages higher and he said he didn't want to because he was so busy from so much work he didn't need any more visibility (he ran and operated it with maybe one or two other assistants). For a lot of companies, this could be viewed as extortion to hide well-rated companies so far down the list that most users wouldn't look to go there. Yelp definitely hides a lot of reviews that are completely legitimate supposedly due to their review validity system filtering them, but in a lot of cases I've seen the only crime these disenfranchised reviewers had was that they didn't want to go make a full-blown Yelp profile with pictures and everything to make really serious, very well described complaints. This artificially inflates review relevancy ratings for companies that have Yelp reviewers that skew towards younger demographics. There's a ton of stores where I live that are frequented primarily by 50+ year olds but they have almost zero Yelp presence since nobody operating or visiting the store are much into technology / social media enough to care.
snowmaker 11y ago
I know companies that have tried to get their reviews removed or edited, and offered considerable bribes for it. All have been turned down. My impression is that Glassdoor does uphold their stated policy. It's possible that their bribes were not high enough, or not presented to the right people, but at the least, it is not easy to get a review removed.

deleted 11y ago

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xkcd-sucks 11y ago

No- but glassdoor can remove reviews on companies' behalf :)