> I pick up the phone, to call a company, it is usually because they already did something wrong, and I need help with that immediately. That is a very narrow

> I pick up the phone, to call a company, it is usually because they already did something wrong, and I need help with that immediately. That is a very narrow case. Others I've personally used - place order - schedule appt, make reservation - check status - make change to order/appt/etc - cancel order/appt/etc - talk about suspicious activity