Steam has always been like this. When it came out, the client was worse than the competition in most technical aspects. It was slow, ugly and full of bugs, but

Steam has always been like this. When it came out, the client was worse than the competition in most technical aspects. It was slow, ugly and full of bugs, but it still ate the entire market, because it was good enough in the areas that mattered to users, like already being installed on everyone's computers, and having a relatively invisible DRM.