There's a common perception that answering support inquires is a waste of time. I agree - it's a problem if you're spending a lot of time debugging issues that

There's a common perception that answering support inquires is a waste of time. I agree - it's a problem if you're spending a lot of time debugging issues that aren't incorporated back into the product. It's not an issue if it's good feedback that helps build a better product for everyone else. Most of our support inquires are the latter.