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Because if the enterprise service stops working you'll have someone working on it and giving status reports on progress in hours. In residential you'll have som
by jpablo 11y ago
Because if the enterprise service stops working you'll have someone working on it and giving status reports on progress in hours. In residential you'll have someone look at it in 2-3 days if you are lucky.
- kbutler 11y agoYes, though "days" is hyperbole. 2-3 hours would be the max, even if it were a single home. If many homes are out, the ISPs make it a high priority (or lose customers to providers that do). Anecdotally, a few months ago, there was a transformer-caused fire a couple of blocks from my home that burned a telephone pole, disrupting power & internet service to a few city blocks of single-family homes. Crews were re-routing power as soon as the fire was out, and the ISP crew worked through the night to replace the pole and restore internet service.