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This thread might be a good place to ask: Why is enterprise bandwidth an order of magnitude more expensive than residential bandwidth from the same company, del

by lquist 11y ago

This thread might be a good place to ask: Why is enterprise bandwidth an order of magnitude more expensive than residential bandwidth from the same company, delivered in the same way?

Hilyin 11y ago
From what I've read and heard, the key is reliability, consumer internet service is not as stringent on reliability, but enterprise internet lines usually come with a guaranteed reliability.
jpablo 11y ago
Because if the enterprise service stops working you'll have someone working on it and giving status reports on progress in hours. In residential you'll have someone look at it in 2-3 days if you are lucky.
- kbutler 11y ago
  Yes, though "days" is hyperbole. 2-3 hours would be the max, even if it were a single home. If many homes are out, the ISPs make it a high priority (or lose customers to providers that do). Anecdotally, a few months ago, there was a transformer-caused fire a couple of blocks from my home that burned a telephone pole, disrupting power & internet service to a few city blocks of single-family homes. Crews were re-routing power as soon as the fire was out, and the ISP crew worked through the night to replace the pole and restore internet service.
MichaelBurge 11y ago
There are generally two ways you can approach some cost: Maximizing expected value or minimizing risk. Larger companies especially will focus most of their thought on their core product which they 'maximize value' on, and lump everything else into the 'mitigating risk' bucket. So the service targeted at these price-insensitive customers gets them more regular status updates during outages, dedicated account managers, etc. that your residential customers really don't care about(their boss isn't going to chew their ass out when their personal Netflix goes down, but they will if the business and its 400 employees shuts down). The residential customers only care about the value/cost - they don't buy redundant backup internet, run their own automatic backup power generators, etc.
deleted 11y ago
[deleted]
exclusiv 11y ago
Businesses basically subsidize part of the cost for consumers. Many are also high bandwidth usage and require support and uptime contracts. Businesses are like first class and consumers are coach on the same flight.

by lquist 11y ago

This thread might be a good place to ask: Why is enterprise bandwidth an order of magnitude more expensive than residential bandwidth from the same company, delivered in the same way?

Hilyin 11y ago

From what I've read and heard, the key is reliability, consumer internet service is not as stringent on reliability, but enterprise internet lines usually come with a guaranteed reliability.

jpablo 11y ago

Because if the enterprise service stops working you'll have someone working on it and giving status reports on progress in hours. In residential you'll have someone look at it in 2-3 days if you are lucky.

kbutler 11y ago
Yes, though "days" is hyperbole. 2-3 hours would be the max, even if it were a single home. If many homes are out, the ISPs make it a high priority (or lose customers to providers that do). Anecdotally, a few months ago, there was a transformer-caused fire a couple of blocks from my home that burned a telephone pole, disrupting power & internet service to a few city blocks of single-family homes. Crews were re-routing power as soon as the fire was out, and the ISP crew worked through the night to replace the pole and restore internet service.

MichaelBurge 11y ago

There are generally two ways you can approach some cost: Maximizing expected value or minimizing risk. Larger companies especially will focus most of their thought on their core product which they 'maximize value' on, and lump everything else into the 'mitigating risk' bucket. So the service targeted at these price-insensitive customers gets them more regular status updates during outages, dedicated account managers, etc. that your residential customers really don't care about(their boss isn't going to chew their ass out when their personal Netflix goes down, but they will if the business and its 400 employees shuts down). The residential customers only care about the value/cost - they don't buy redundant backup internet, run their own automatic backup power generators, etc.

deleted 11y ago

[deleted]

exclusiv 11y ago

Businesses basically subsidize part of the cost for consumers. Many are also high bandwidth usage and require support and uptime contracts. Businesses are like first class and consumers are coach on the same flight.