6 ms·
Steam has a somewhat reasonable refund policy: http://store.steampowered.com/steam_refunds/ http://store.steampowered.com/steam_refunds/ . And most online purch
by chris11 11y ago
Steam has a somewhat reasonable refund policy: http://store.steampowered.com/steam_refunds/ http://store.steampowered.com/steam_refunds/ . And most online purchases are made with credit cards, and those usually have strong consumer protections. You could always do a chargeback if the game launch was really bad (SimCity, Dayz). Also, a lot of credit cards have return polices where you can get refunds for any reason within 60 days of purchase.
- Cpoll 11y agoThere are numerous horror stories about people issuing a charge-back on a Steam purchase and having Steam respond by permanently disabling their account (invariably filled with $3000 worth of games).
- kevingadd 11y agoUntil quite recently this was official Valve policy, even if the game was defective. I had to explain the policy to American Express to get them to threaten Valve so I could get a refund on a game that had broken DRM (Securom).
- voltagex_ 11y agoI know the US & Canada don't have a lot of consumer protections but coming from Australia this looks like a terrible policy - https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund https://www.accc.gov.au/consumers/consumer-rights-guarantees...