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Has anyone had to wait behind a senior citizen trying to use those touch screen 100 flavor Coke machines? It's an eye-opening experience.

vogt 11y ago
Yes. I often wonder what they could have done better with the UI to speed up the process for seniors or people who just don't have the patience or interest in all the options they have.
- true_religion 11y ago
  If you don't have an interest in all the options, they have a huge list of defaults[1], and on some machines they have a list of preelected mixes to the side. I think why people take so long is because it's their 1st/2nd time using the machine, and they want to try out something new. Or in the worse UI choice [2] there's a huge central button that takes you to the mixing selection, and once there its difficult to get back to where you'd select the standard drinks. [1] https://i.ytimg.com/vi/kihGFB4XT60/maxresdefault.jpg https://i.ytimg.com/vi/kihGFB4XT60/maxresdefault.jpg [2] http://www.bevreview.com/wp-content/image_coke_freestyle_nra2010_2.jpg http://www.bevreview.com/wp-content/image_coke_freestyle_nra...
a_c_s 11y ago
I have not, though the one time I used one of those machines the UI was very slow to respond to user input, which can be disorienting for anyone. Is it that they are all super-laggy, or are there other things that seem to trip people up?
dizzystar 11y ago
I don't think this is just for older people. I've seen college students struggle immensely with them. Not only that, but just about everyone who uses it for the first time misses the cup. But if you think the UI for the end-user is bad, you should see the UI for the people who have to maintain and refill the machine. Having these things internet connected throws a pile of rotten eggs on IOT.
- coldcode 11y ago
  Also try cleaning the machine, most people either do it incorrectly or don't bother.
- pc86 11y ago
  My few problems have always been that a part of the screen is unresponsive, either by not being cleaned recently or being less sensitive due to the amount of use. Even then, pushing harder or holding your finger on longer generally does the trick (and probably exacerbates the problem if it's normal wear and tear).
douche 11y ago
What was broken with the old-style that had a dozen clearly-labeled nozzles? Those were almost idiot proof.
- atwebb 11y ago
  I couldn't get any flavor of almost any soda, that's what's wrong. Do you want to continue living in a world where you can't have a raspberry diet caffeine free root beer mixed with lime cola?
  - pkroll 11y ago
    You jest, but the only time I get to have a Coke Cherry Vanilla Zero at a restaurant is when they've got one of those machines.
- dragonwriter 11y ago
  > What was broken with the old-style that had a dozen clearly-labeled nozzles? That they typically had only one each sugar free (usually diet cola) and non-carbonated option.

vogt 11y ago

Yes. I often wonder what they could have done better with the UI to speed up the process for seniors or people who just don't have the patience or interest in all the options they have.

true_religion 11y ago
If you don't have an interest in all the options, they have a huge list of defaults[1], and on some machines they have a list of preelected mixes to the side. I think why people take so long is because it's their 1st/2nd time using the machine, and they want to try out something new. Or in the worse UI choice [2] there's a huge central button that takes you to the mixing selection, and once there its difficult to get back to where you'd select the standard drinks. [1] https://i.ytimg.com/vi/kihGFB4XT60/maxresdefault.jpg https://i.ytimg.com/vi/kihGFB4XT60/maxresdefault.jpg [2] http://www.bevreview.com/wp-content/image_coke_freestyle_nra2010_2.jpg http://www.bevreview.com/wp-content/image_coke_freestyle_nra...

a_c_s 11y ago

I have not, though the one time I used one of those machines the UI was very slow to respond to user input, which can be disorienting for anyone. Is it that they are all super-laggy, or are there other things that seem to trip people up?

dizzystar 11y ago

I don't think this is just for older people. I've seen college students struggle immensely with them. Not only that, but just about everyone who uses it for the first time misses the cup. But if you think the UI for the end-user is bad, you should see the UI for the people who have to maintain and refill the machine. Having these things internet connected throws a pile of rotten eggs on IOT.

coldcode 11y ago
Also try cleaning the machine, most people either do it incorrectly or don't bother.
pc86 11y ago
My few problems have always been that a part of the screen is unresponsive, either by not being cleaned recently or being less sensitive due to the amount of use. Even then, pushing harder or holding your finger on longer generally does the trick (and probably exacerbates the problem if it's normal wear and tear).

douche 11y ago

What was broken with the old-style that had a dozen clearly-labeled nozzles? Those were almost idiot proof.

atwebb 11y ago
I couldn't get any flavor of almost any soda, that's what's wrong. Do you want to continue living in a world where you can't have a raspberry diet caffeine free root beer mixed with lime cola?
- pkroll 11y ago
  You jest, but the only time I get to have a Coke Cherry Vanilla Zero at a restaurant is when they've got one of those machines.
dragonwriter 11y ago
> What was broken with the old-style that had a dozen clearly-labeled nozzles? That they typically had only one each sugar free (usually diet cola) and non-carbonated option.