The question was more rhetorical, an extension of the implication raised in the article that I wholeheartedly disagree with. Assuming that users are 'stupid' en

The question was more rhetorical, an extension of the implication raised in the article that I wholeheartedly disagree with. Assuming that users are 'stupid' en masse sidesteps questions of usability instead of analyzing what is users actual prefer in their UX. "Mob mentality" is that assumption. Customers are more than capable of returning their devices to the carrier if they really dislike their devices. They can also sell them, and many do. But many more do not. Apple's OS is not broken, this blogger just hasn't taken the time to research why people prefer something he doesn't.