That businesses fail because customers are unhappy is a bit tautological, don't you think? That we have some visibility into the grapevine doesn't mean the grap

That businesses fail because customers are unhappy is a bit tautological, don't you think? That we have some visibility into the grapevine doesn't mean the grapevine never existed or that the grapevine (now called yelp) is to blame. Again, my point is that conflating the fate of the restaurant with the fate of its owner (as with any business) is the extreme reaction. The owner is fine, the restaurant is closed. Does it suck for the owner? Yes. Is it career ending or livelihood ending? Not by a long shot. Is it part of opening a business? Absolutely. Most businesses fail. And restaurants fail far more often than other businesses to boot. I have no doubt this owner knew all that going in.