Depends on how far in advance the customer made the reservation. I sometimes call places to double-check, particularly if I placed the reservation weeks in adva

Depends on how far in advance the customer made the reservation. I sometimes call places to double-check, particularly if I placed the reservation weeks in advance. Also worth noting is that I live in LA, where Alma is (was). LA is basically a "nothing is set until you call to confirm it" kind of town. It's the entertainment industry culture, and its effect on places like hotels and restaurants. There is always a danger that aomeone more important calls and bumps you off the list. Especially at hot restaurants. (Hell, I'd bet at least half the maitres d' in this city are on the take.) Not saying I blame the customer at all in this case. I really don't know the circumstances. Just saying that reservations in LA are weird.