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> restaurant in crisis Then you talk about an example where they forgot to cancel a reservation, and one where the restaurant was closed and a customer didn't

> restaurant in crisis Then you talk about an example where they forgot to cancel a reservation, and one where the restaurant was closed and a customer didn't call ahead to check before driving for an hour (why is driving for an hour through rush hour something that reflects on the restaurant?). Then one guy who didn't like the food style. None of those point even remotely to a restaurant being in crisis, so let's look at your last piece of evidence - claims of poor service. Is the service poorly rated on average compared to other similar restaurants? How did you check? Based on how much more poor their service is compared to other similar restaurants, how did you determine that it is a sign of crisis rather than a weakness of the restaurant? (There are many places with good food, but weaker service, which we do not call 'in crisis')

eridius 11y ago
Why would you call ahead? It's a reservation! By definition, you have already called ahead! I have never in my life heard of anyone calling ahead to check on their reservation.
- jonnathanson 11y ago
  Depends on how far in advance the customer made the reservation. I sometimes call places to double-check, particularly if I placed the reservation weeks in advance. Also worth noting is that I live in LA, where Alma is (was). LA is basically a "nothing is set until you call to confirm it" kind of town. It's the entertainment industry culture, and its effect on places like hotels and restaurants. There is always a danger that aomeone more important calls and bumps you off the list. Especially at hot restaurants. (Hell, I'd bet at least half the maitres d' in this city are on the take.) Not saying I blame the customer at all in this case. I really don't know the circumstances. Just saying that reservations in LA are weird.
  - eridius 11y ago
    My wife grew up in LA and she had the same reaction I did.
- vehementi 11y ago
  You're right I misread - I thought parent was talking about 2 separate occasions. Nevertheless, I am still waiting to hear about how them forgetting to cancel reservations means the restaurant is in crisis mode.

eridius 11y ago

Why would you call ahead? It's a reservation! By definition, you have already called ahead! I have never in my life heard of anyone calling ahead to check on their reservation.

jonnathanson 11y ago
Depends on how far in advance the customer made the reservation. I sometimes call places to double-check, particularly if I placed the reservation weeks in advance. Also worth noting is that I live in LA, where Alma is (was). LA is basically a "nothing is set until you call to confirm it" kind of town. It's the entertainment industry culture, and its effect on places like hotels and restaurants. There is always a danger that aomeone more important calls and bumps you off the list. Especially at hot restaurants. (Hell, I'd bet at least half the maitres d' in this city are on the take.) Not saying I blame the customer at all in this case. I really don't know the circumstances. Just saying that reservations in LA are weird.
- eridius 11y ago
  My wife grew up in LA and she had the same reaction I did.
vehementi 11y ago
You're right I misread - I thought parent was talking about 2 separate occasions. Nevertheless, I am still waiting to hear about how them forgetting to cancel reservations means the restaurant is in crisis mode.