At the end of the day their opinion does matter and is important. For a restaurant that has 1000 reviews the rating and comments are made up of each of those r

At the end of the day their opinion does matter and is important. For a restaurant that has 1000 reviews the rating and comments are made up of each of those reviews. It's important to potential customers and hopefully the establishment. If they all say this food is underwhelming then that's a wake up call to owner. Its tough feedback but it's real. At the same time people do have a responsibility not to be a jackass. Don't name call, back up general comments with specifics, don't forget to point out what went well, etc.