My father insisted, back in the 90s, that people would all want their bills on paper. Therefore, he reasoned, the post office was safe for the foreseeable futur

My father insisted, back in the 90s, that people would all want their bills on paper. Therefore, he reasoned, the post office was safe for the foreseeable future. I suspect your belief that people want to choose their lawyer might be mistaken because damn near zero people even want a lawyer in the first place. I just don't see it as the important factor, and you certainly didn't provide any support for your contention anyway. I suspect you're making the classic mistake of believing people want it because that's the way it is now, which is rarely actually true in my experience.