I've had pretty good support on DO's $10/month plan and I imagine their $5/month plan would be the same. 1-5 hour turn around times on initial responses and I'

I've had pretty good support on DO's $10/month plan and I imagine their $5/month plan would be the same. 1-5 hour turn around times on initial responses and I've gotten them to enable things like the recovery partition due to an instance running out of disk space. Sometimes it takes a few responses to get a resolution but at that price point I can't really complain because they've even helped resolve issues that were my fault.