Well, it's a bad process if it relies on that. One would think that this would be automated somehow when the tech comes out to install the modem. Given the er

Well, it's a bad process if it relies on that. One would think that this would be automated somehow when the tech comes out to install the modem. Given the error rate of typos and the size of their customer base, it could affect a lot of people. Don't forget that this data might be relied upon for other things, such as identifying the subscriber account associated with DMCA requests or such.