True, but limiting their system to first-party bulbs will likely mean a higher resolution rate and avoids the dreaded "sorry, you're going to have to speak to t

True, but limiting their system to first-party bulbs will likely mean a higher resolution rate and avoids the dreaded "sorry, you're going to have to speak to the bulb manufacturer". There's nothing more toxic to a customer support experience than two separate companies saying the other is to blame.