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I work at Stripe. We're back up now. Your customers can safely retry any failed payments. We'll post a public postmortem over the next few days with more inform
by michaelschade 11y ago
I work at Stripe. We're back up now. Your customers can safely retry any failed payments. We'll post a public postmortem over the next few days with more information.
If you need any help, please drop us a line at support@stripe.com (and feel free to CC me; I'm michael@stripe.com).
- kumarski 11y agothanks for the responsiveness.
- deleted 11y ago[deleted]
- LeoPanthera 11y agoWhat else do you expect him to say?
- deleted 11y ago[deleted]
- reustle 11y agoOh give me a break. Be upset that it went down and you maybe lost a few sales, not that this guy is trying to be helpful and confirms that it is back up and OK to retry transactions. There are plenty of people using stripe for non-ecommerce things.
- michaelschade 11y agoYes, I totally hear you -- this is why we treat any API unavailability as such a huge deal and feel so bad about it. Whether customers can or should retry is a question we sometimes get from users after API errors and so I wanted to be proactive about answering it. (And our users often have Stripe.js tokens or customer tokens that they can retry.) But, you're totally right; this definitely doesn't solve all cases. In the unlikely event there's anything I can do to help, definitely drop me an email.
- deleted 11y ago[deleted]
- daveguy 11y agoThere was some question as to what "partial degradation" means on the status site. Is that a " takes longer than x milliseconds to respond" type measurement? Can you clarify?